Privacy Policy

What we collect

• Account data: name/username, email, password (hashed), profile details, preferences.
• Gameplay and usage: session activity, progress, in-game actions, purchase history (if applicable).
• Device & log data: IP address, device identifiers, browser type, OS, crash logs, timestamps.
• Analytics/advertising identifiers: cookies, pixels, mobile advertising IDs, and similar identifiers used for measurement and marketing.
• Support communications: messages you send to player support, attachments, and our responses.
• Payment info: handled by payment providers; we may receive limited details (e.g., transaction reference, status).

How we use personal information

• Provide and operate the service, create and manage accounts.
• Process transactions, prevent fraud, and keep the platform safe.
• Provide player support and communicate service updates.
• Measure performance, fix bugs, and improve features.
• Personalise content and show/measure marketing (where permitted by your settings and applicable law).
• Meet legal obligations and respond to lawful requests.

We aim to collect only what is necessary for a lawful purpose and to do so in a fair and transparent way, consistent with the fair information principles.

Cookies & similar technologies

We use cookies and similar technologies for essential functionality, security, analytics, and advertising measurement. You can control cookies via your browser settings and, where available, in-product privacy controls. Disabling some cookies may affect site features.

Sharing and disclosure

We may share information with:

• Service providers (hosting, analytics, customer support tools, payment processing) who act under our instructions.
• Advertising/analytics partners for measurement and campaign performance (using identifiers as described above).
• Authorities if required or permitted by law.
• Business transfers if we undergo a merger, sale, or restructure (with appropriate protections).

Some providers may store or process information outside Canada. We take reasonable steps to ensure overseas recipients protect information in a way that is comparable to Canada privacy safeguards.

Security, retention & breaches

We use reasonable technical and organisational safeguards to protect personal information. We keep information only as long as needed for the purposes described (or as required by law), then delete or de-identify it. If a privacy breach is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required.

Your rights (access and correction)

You can request access to, or correction of, your personal information. If we refuse a request, we will explain why (where permitted) and how to complain. To make a request, contact our Privacy Officer using the details below.

Children

Our services are not intended for children under 13. If you believe a child has provided personal information, contact us and we will take reasonable steps to remove it.

Changes to this policy

We may update this policy from time to time. We will post the updated version on LuckyMooseReelz.com and update the effective date above.